What happens after a shared subscription is canceled?

After a subscription owner cancels a subscription that is shared with you, your account will lose access to the subscription benefits that were previously shared. Because file uploads and storage requires an active subscription, any files stored in your account will be placed in a dedicated archive on the server, where they will remain for up to 365 days. Any files that stay in the archive for more than 365 days will be automatically deleted permanently.

If your account's shared subscription was canceled, and you were not able to retrieve your files prior to this, please send us an email at [email protected], and we'll assist you with retrieving these files from the archive.

Other ways to get help

Browse or post to the forum
Recommended for non-account related issues.
Join the Standard Notes Discord group
Recommended for small talk.
Send an email to [email protected]
Recommended for account related issues.