What happens if I lose my 2FA device and my secret key?

If you lose your 2FA device, and don't have your secret key backed up, send an email to help@standardnotes.com from your account email requesting to disable two-factor authentication on your account.

If you do have your secret key saved, simply import that key into your authenticator app (like Google Authenticator or Standard Notes Authenticator). If your authenticator app only supports importing keys via QR codes, generate a QR code using any online tool, using the secret key as the input to the generator.

Other ways to get help

Browse or post to the forum
Recommended for non-account related issues.
Join the Standard Notes Slack group
Recommended for small talk.
Join the Standard Notes Discord group
Recommended for small talk.
Send an email to help@standardnotes.com
Recommended for account related issues.